Please enable JavaScript in the browser to submit this information.
Modifying this control will reload this page
iPhone 11

iPhone 11 Display Module Replacement Program for Touch Issues

Apple has determined that a small percentage of iPhone 11 displays may stop responding to touch due to an issue with the display module. Affected devices were manufactured between November 2019 and May 2020.

If your iPhone 11 has been exhibiting this issue, please use the serial number checker below to see if your device is eligible for this program. If so, Apple or an Apple Authorized Service Provider will provide service, free of charge.

Note: No other iPhone models are part of this program.

Service Process

Choose one of the options below to have your iPhone 11 serviced. Your iPhone will be examined prior to any service to verify that it is eligible for this program.

Before service, backup your iPhone to iCloud or your computer. Learn more about preparing your iPhone for service.

If your iPhone 11 has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.

Additional Information

Apple may restrict or limit repair to the original country or region of purchase. For iPhone 11 devices purchased in EEA member countries, service is available in other EEA member countries.

This worldwide Apple program doesn't extend the standard warranty coverage of the iPhone 11. Your consumer law rights are unaffected by this program.

If you believe your iPhone 11 was affected by this issue, and you paid to repair your device, you can contact Apple about a refund.

The program covers affected iPhone 11 devices for 2 years after the first retail sale of the unit.

Information as of 2020-12-04